Essentials Mag Limited is committed to providing high-quality services and content. This policy outlines how we handle complaints.

How to Submit a Complaint

• Complaints should be submitted in writing via email to advertising@essentialsmag.co.uk.

• Include your name, contact information, and details of the complaint.

Response Time

• We aim to acknowledge receipt of complaints within 5 working days.

• We will investigate and provide a full response within 20 working days, or advise if further time is needed.

Resolution

• We will provide a clear outcome and any steps we will take to address the complaint.

• If the complaint cannot be resolved to your satisfaction, you have the right to escalate to the Information Commissioner’s Office (ICO) for data-related issues or other relevant bodies depending on the nature of the complaint.

Commitment

• We handle complaints fairly, objectively, and confidentially.

• Feedback is used to improve our services and ensure the highest standards.

Contact

For questions or to submit a complaint:

Essentials Mag Limited
Email: advertising@essentialsmag.co.uk
Website: www.essentialsmag.co.uk